Privacy Policy

1. Introduction

This Privacy Policy (“Policy”) is issued by Raines AI, a Florida-based business entity (“Company,” “we,” “us,” or “our”). This Policy governs the collection, use, storage, disclosure, and protection of personal information and data obtained from visitors, users, and customers (“you” or “your”) of our website, services, and SMS/MMS messaging programs (collectively, the “Services”). By accessing or using any of the Services, you acknowledge that you have read, understood, and agree to be bound by this Policy in its entirety.

2. Information We Collect

We may collect the following categories of information:

• Personal Identifiers: Name, email address, telephone number(s) (including mobile/cellular numbers), mailing address, and business name.
• Communications Data: Records and content of SMS, MMS, and text messages sent to or received from you in connection with our messaging programs; call logs; voicemail transcriptions; and any other communications you initiate with us.
• Device and Usage Information: IP address, browser type, operating system, referring URLs, pages viewed, access timestamps, and other standard web analytics data collected automatically through cookies, pixels, and similar technologies.
• Business Information: Information about your contracting business, service areas, job types, scheduling preferences, and operational workflows provided to us for the purpose of configuring automation services.
• Consent Records: Records of your opt-in consent to receive SMS/MMS messages, including the date, time, and method of consent.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, maintain, and improve our Services;
• To send transactional and informational SMS/MMS messages related to our Services;
• To send promotional or marketing SMS/MMS messages, where you have provided express written consent;
• To respond to your inquiries, requests, and customer service needs;
• To schedule and manage appointments, discovery calls, and service engagements;
• To analyze usage patterns, diagnose technical issues, and improve user experience;
• To comply with applicable laws, regulations, and legal processes; and
• To enforce our Terms of Service and protect our rights, property, and safety.

4. SMS/MMS Messaging Privacy

When you opt in to receive SMS/MMS messages from us, the following terms apply specifically to our messaging programs:

• We collect your mobile telephone number and consent records for the purpose of sending you text messages related to our Services, including but not limited to appointment confirmations, follow-up communications, service notifications, and promotional offers.
• We will not sell, rent, lease, or share your mobile telephone number or any personal information collected in connection with our SMS/MMS messaging programs with third parties for their own marketing purposes.
• We may share your information with third-party service providers (including messaging platform providers such as Twilio) solely as necessary to facilitate the delivery of messages and the operation of our Services. Such service providers are contractually obligated to use your information only for the purposes of providing services to us and are prohibited from using it for their own purposes.
• Message and data rates may apply. Message frequency varies. You may opt out of receiving messages at any time by replying STOP to any message. Upon receipt of your opt-out request, we will confirm your removal and cease sending messages within a commercially reasonable timeframe.
• For assistance with our messaging program, reply HELP to any message or contact us using the information provided in Section 11 below.

5. Disclosure of Information

We may disclose your personal information in the following circumstances:

• Service Providers: To third-party vendors, contractors, and agents who perform services on our behalf, subject to confidentiality obligations.
• Legal Compliance: When required by law, regulation, subpoena, court order, or other governmental or judicial request.
• Business Transfers: In connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy proceeding, your information may be transferred as a business asset.
• Protection of Rights: When we believe disclosure is necessary to protect our rights, enforce our agreements, or ensure the safety of our users or the public.

6. Data Retention

We retain your personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. Consent records for SMS/MMS messaging programs are retained for a minimum period as required by applicable telecommunications regulations and industry guidelines.

7. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

8. Cookies and Tracking Technologies

Our website may use cookies, web beacons, pixels, and similar tracking technologies to collect usage information and improve your experience. You may configure your browser to refuse cookies; however, certain features of the Services may not function properly without them.

9. Third-Party Links

Our Services may contain links to third-party websites or services (including but not limited to Calendly for appointment scheduling). We are not responsible for the privacy practices or content of such third-party sites. We encourage you to review the privacy policies of any third-party services you access through our Services.

10. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to access, correct, delete, or restrict the processing of your data. To exercise any such rights, please contact us using the information provided below. We will respond to your request in accordance with applicable law.

Opt-Out of SMS/MMS: You may opt out of receiving text messages at any time by replying STOP to any message received from us. This will not affect any other communications or services.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

12. Changes to This Policy

We reserve the right to modify or update this Privacy Policy at any time, in our sole discretion. Any changes will be effective upon posting of the revised Policy on this page with an updated “Last Updated” date. Your continued use of the Services following the posting of changes constitutes your acceptance of such changes. We encourage you to review this Policy periodically.

13. Google User Data (Lead Relay)

Lead Relay is a lead-response application operated by Raines AI. If you choose to connect your Google account to Lead Relay, this section explains what Google user data we access and how we handle it.

Data we access. With your permission, Lead Relay may access:

• Basic account information: your Google account email address, used to identify the connected account;
• Google Calendar: your free/busy availability and calendar events, used to offer open appointment times to your leads and to create, update, or cancel the appointments they book;
• Google Business Profile: information about the business locations you manage, including business details, reviews, and customer inquiries, used to respond to leads and customers on your behalf as you configure.

How we use it. We use Google user data only to provide and improve the user-facing features of Lead Relay that you have enabled. We do not sell Google user data, use it for advertising, or use it to develop, improve, or train generalized artificial intelligence or machine learning models.

Sharing. We do not transfer Google user data to third parties except as necessary to provide or improve Lead Relay features you have enabled (for example, to infrastructure providers that host the service on our behalf), to comply with applicable law, or as part of a merger, acquisition, or sale of assets with notice to you. People at Raines AI do not read your Google user data unless you give us permission for a specific item, it is necessary for security purposes or to comply with applicable law, or it is aggregated and anonymized for internal operations.

Storage and protection. Google access tokens and the data Lead Relay needs to operate are stored on secured servers, transmitted over encrypted (HTTPS) connections, and protected by the safeguards described in Section 7.

Retention and deletion. We keep Google user data only as long as your Google account is connected and needed to provide Lead Relay. You can disconnect Lead Relay at any time from your Google Account permissions page (myaccount.google.com/permissions) or by asking us to disconnect it. When you disconnect or request deletion at privacy@rainesai.com, we delete the Google user data we have stored within 30 days, except where we are required by law to keep it.

Limited Use. Raines AI’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.